Terms and Conditions
& Cancellation Policy

Cancellation Policy

Notification of your Appointment

We will send you an SMS 48hrs prior to your appointment to allow for any changes or cancellations.

We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, or your deposit or pre-paid appointment will be forfeited.

Booking Deposit

A 50% deposit is required to secure all bookings over $100. This is payable at time of booking.

Arrival

We ask that you arrive 10 min prior to your appointment to fill out the required consultation forms. You can relax with a Herbal tea or chilled water and unwind while you wait.

Gift Vouchers T&C

Gift Vouchers can be redeemed for any treatment or product to the value of the voucher. As of Jan 2020 Gift Vouchers are valid for 3 years.

Once booked the purchases have 24 hours to notify us of any changes or cancellations. Please call or EMAIL US otherwise the full voucher will be redeemed. (Please note: Leaving a voicemail on the telephone is not deemed as a notification).

Privacy Policy

The information we collect on this site is confidential and never disclosed to any third parties or agencies. The information we collect for processing the payment such as Debit/ Credit card details (Card Number, Expiry Date, 3 digit CVV Number) is confidential and never be stored or disclosed to any third parties or agencies. Nourish Spa and Skin clinic is registered as Nourish Body and Skin with ASIC (Australian Securities and Investments Commission)